Frequently Asked Questions

An Independent Adjuster is a licensed professional who represents policyholders—not insurance companies. At ClaimMaster360, we evaluate damages, prepare your claim, and negotiate directly with your insurer to ensure you receive the maximum and fair compensation you deserve.

 

We manage a wide variety of claims, including:

  • Residential property damage

  • Commercial property damage

  • Catastrophic events (hurricanes, floods, fires, hail, etc.)

  • Roof and structural damage

  • Re-inspections for underpaid or denied claims

  • Emergency services (roof tarping & buyer roof inspections)

Our services are contingency-based. This means we only get paid a small percentage of your final settlement—you don’t pay unless we win for you. It’s risk-free and designed to maximize your results.

No. We proudly represent both homeowners and businesses, helping protect all types of properties.

 

Yes. Beyond claims, we also provide buyer roof inspections and emergency roof tarping, helping clients prevent bigger losses and ensure safety.

No. As a policyholder, you have the legal right to file a claim directly with your insurance company. However, if your claim is complex, disputed, or has been denied, you may benefit from hiring a licensed public adjuster or attorney. These professionals are authorized to negotiate directly with the insurer. At ClaimMaster360, we support the process with inspections, technical documentation, and appraisal services—but we do not negotiate settlements.

Yes. Many claims can be revisited if new evidence is presented or if the original estimate was incomplete. We assist with reinspections, supplemental documentation, and bilingual reporting to support these requests.

Mitigation refers to the reasonable steps a policyholder must take to prevent further damage after a covered loss. This duty is outlined in the “Duties After Loss” clause of most policies. Failure to mitigate may result in denial of coverage for additional damages. We provide emergency tarp installation and detailed documentation to help meet this requirement and support reimbursement.

We specialize in residential property claims involving wind, hail, water intrusion, denied coverage, underpaid estimates, and appraisal disputes.

Yes. We collaborate with roofers, contractors, and licensed public adjusters to ensure your claim is fully supported from inspection to resolution.

 Because insurance companies are focused on minimizing payouts—not on fully documenting your damages. At ClaimMaster360, we provide independent inspections, bilingual technical reports, and appraisal services that strengthen your claim and protect your rights. We do not work for insurers, and we do not take commissions. Our role is to ensure your damages are properly evaluated, documented, and positioned for resolution—whether through supplement, appraisal, or collaboration with legal professionals.

Because insurance companies are focused on minimizing payouts. With over 9 years of experience, ClaimMaster360 understands the strategies, technical details, and negotiation processes needed to secure the highest possible settlement for homeowners and businesses.

 

  • More than 9 years of proven experience

  • Fully independent — we work only for you

  • Transparent and personalized service

  • Expertise in both residential & commercial claims

  • Support for denied or underpaid claims

  • Extra services: roof inspections, emergency tarping, buyer roof reports

Yes! We specialize in re-inspections and reopening claims that were unfairly denied or underpaid, ensuring your damages are properly documented and compensated.

 

It depends on the complexity of the case, but thanks to our expertise, we streamline the process to speed up settlements without losing accuracy.

 

Because claims involve technical details, complex paperwork, and negotiation tactics. Without professional help, most policyholders risk accepting less money than they deserve. With ClaimMaster360, your claim is handled with expertise from start to finish.

Yes. At ClaimMaster360, we specialize in detailed reinspections and technical documentation to support supplemental or re-opened claims, giving you a stronger case for resolution.

Yes. Most homeowner policies contain an Appraisal Clause, which allows either party to invoke appraisal when there’s a dispute over the value of damages. Each side selects an appraiser, and if they disagree, a neutral umpire is appointed. The final decision—called the Appraisal Award—is binding and enforceable under contract law.

No. Only licensed public adjusters or attorneys may legally negotiate settlements with insurers. We collaborate with those professionals and provide the technical documentation necessary to support your claim.

No—unless you are a licensed public adjuster or attorney. In Texas, it is illegal for independent adjusters, contractors, or consultants to charge contingency fees based on the insurance settlement. ClaimMaster360 operates strictly within legal guidelines. We offer flat-fee services based on scope, not outcome, ensuring transparency and compliance.

We offer flat-fee services for inspections, documentation, and appraisal support—always quoted upfront. However, mitigation services (such as emergency tarp installation) are priced based on scope, materials, and urgency. As licensed independent adjusters, we do not charge contingency fees or percentages of your insurance payout. Our pricing is transparent, compliant, and tailored to the specific needs of your claim.

It depends on the complexity of the claim, the responsiveness of the insurance company, and whether the case involves appraisal or supplemental review. Standard claims may resolve within 2–4 weeks, while disputed or underpaid claims can take longer—especially if appraisal is invoked. We streamline the process by providing complete documentation, bilingual reports, and technical clarity that reduce delays.